Shipping & Returns

HIPPING

Orders are currently available for delivery within Singapore.

Orders are usually processed within 1–3 business days, excluding weekends and public holidays. Estimated delivery is 2–5 business days after dispatch. Delivery times may vary during promotional periods or due to circumstances beyond our control.

Shipping fees and any applicable free-shipping promotions will be displayed at checkout. Please ensure that your delivery address and contact details are correct before completing your order.

NAMUARI is not responsible for delays or failed deliveries caused by incorrect or incomplete delivery information.

RETURNS & EXCHANGES

For hygiene and safety reasons, opened, used, unsealed, or damaged-by-customer skincare products cannot be returned due to a change of mind.

Unopened and unused products in their original condition and packaging may be requested for return within 7 days of delivery. All returns require prior approval from NAMUARI. Please do not send products back without contacting us first.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 48 hours of delivery. Include your order number and clear photographs of the product, packaging, and shipping label so we can review the issue.

Once verified, we will arrange a replacement or refund, as appropriate, at no additional cost.

REFUNDS

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping fees are non-refundable unless the product received was damaged, defective, or incorrect.

CONTACT US

To request a return or report an order issue, please contact us through our Contact page with your order number and relevant details.

This policy does not affect any rights you may have under applicable Singapore consumer protection laws.