Refund policy

Returns & Refunds

We hope you love your NAMUARI products. If there is an issue with your order, please contact us within 7 days of receiving your order.

Change of Mind

For hygiene and safety reasons, skincare products that have been opened, used, or have had their original seal removed cannot be returned or exchanged.

Unopened and unused products in their original packaging may be eligible for return within 7 days of delivery. Return shipping costs for change-of-mind returns are the responsibility of the customer.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery with:

* Your order number
* A description of the issue
* Clear photos of the product and packaging

Once verified, we will arrange a replacement or refund where appropriate.

Refunds

Approved refunds will be issued to the original payment method. Please allow several business days for the refund to appear, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to an error by NAMUARI or the product arrived damaged or defective.

How to Request a Return

Please contact us through our Contact Us page before returning any products.

Do not send products back without prior approval. Once your return request has been approved, we will provide you with the appropriate return instructions and return address.

This policy does not affect any rights you may have under applicable Singapore consumer protection laws.

NAMUARI PTE. LTD.
Singapore